Returns & Exchanges Policy

Return Eligibility & Time Frame

Customer satisfaction is important to us. If you are not satisfied with your purchase, you may return eligible items for a refund, subject to the following conditions:

• ■Manufacturer Approval: Because we ship directly from each manufacturer, every return is subject to that manufacturer's approval and their own return policy. We will tell you up front whether your item is returnable before you ship anything back.
• ■Time Limit: Returns must be initiated within 30 days of the delivery date, or within the manufacturer's return window if it is shorter.
• ■Condition: Items must be unused, in original new condition, and in the original manufacturer's packaging.
• ■RMA Requirement: You must obtain a Return Merchandise Authorization (RMA) number from us before shipping your item back. Returns received without a valid RMA number will be refused and returned to the sender.
• ■Do not ship anything until we approve it. Contact us first for a return approval. We coordinate the return with the manufacturer on your behalf, and most approved returns ship directly to the manufacturer, not to us — your approval will name the exact destination and carrier instructions. In the less common case where the manufacturer asks us to receive it, we will tell you and give you our warehouse address at that point. An item shipped back without an approval will be refused.

Restocking Fees & Shipping Costs

To maintain our low prices and high quality, the following fees apply to all non-defective returns:

• ■Restocking Fee: A 20% restocking fee applies to all returns to cover inspection, decontamination, and repackaging costs.
• ■Shipping Costs: Return shipping costs are the sole responsibility of the customer. Original shipping charges are non-refundable.

Exchanges & Damaged Items

We understand that sometimes you may need a different product or an item arrives damaged, and we are here to help facilitate that process.

• ■Reporting Window: Requests for exchanges or reports of incorrect/damaged items must be made within 48 hours of delivery.
• ■Inventory: Exchanges are subject to inventory availability.
• ■Condition: Items for exchange must be unused and in original packaging.

Order Errors

If you receive an incorrect item due to our error, please notify us within 48 hours. We will arrange for the return and replacement at no cost to you. However, Legacy Lab Supplies is not responsible for replacements or refunds due to:

• ■Incorrect items ordered by the customer.
• ■Incorrect shipping information entered by the customer.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days (timing may vary by bank), minus applicable shipping and restocking fees.