Knowledge Base
Warranties
Understanding manufacturer warranties on laboratory equipment, how to file a warranty claim, and what Legacy Lab Supplies does to help.
How Warranties Work
All laboratory equipment sold through Legacy Lab Supplies carries the original manufacturer's warranty. As an authorized distributor of Yamato Scientific, Haier Biomedical, Scientemp, Benchmark Scientific, and True Scientific, we ensure that your equipment is covered by the same warranty as if purchased directly from the manufacturer.
Important: Warranty terms and duration vary by manufacturer and product. Your sales quote and product documentation will specify the applicable warranty coverage for each item purchased.
Our Role in Warranty Claims
Legacy Lab Supplies facilitates warranty claims on your behalf but does not administer warranties directly. The manufacturer is the warranty provider and makes all final decisions regarding coverage, repair, and replacement.
What We Do
- • Serve as your point of contact for warranty inquiries
- • Submit warranty claims to the manufacturer on your behalf
- • Coordinate shipping and logistics for warranty repairs or replacements
- • Follow up with the manufacturer to ensure timely resolution
- • Keep you updated throughout the process
What's Typically Covered
Usually Covered
- • Manufacturing defects
- • Premature component failure under normal use
- • Electrical or mechanical malfunctions
- • Compressor or refrigeration system failures
- • Calibration issues present from the factory
Usually Not Covered
- • Damage from misuse or improper installation
- • Normal wear and tear
- • Unauthorized modifications or repairs
- • Environmental damage (flood, fire, power surge)
- • Cosmetic damage not affecting function
Specific coverage details are determined by each manufacturer's warranty terms. Refer to your product documentation or contact us for details on your specific equipment.
How to File a Warranty Claim
- 1Contact our support team at support@legacylabsupplies.com with your order number, equipment model/serial number, and a description of the issue.
- 2Provide documentation. Photos or videos of the issue, along with any error codes or diagnostic information, will help expedite the claim.
- 3We submit the claim. Our team will file the warranty claim with the manufacturer and provide you with a case/reference number.
- 4Resolution. Depending on the manufacturer's assessment, the resolution may include repair, replacement, or parts shipment. We keep you updated throughout.
Tips for a Smooth Warranty Process
- • Register your equipment. Some manufacturers require product registration to activate the warranty. Check your product documentation.
- • Keep your receipt. Proof of purchase from Legacy Lab Supplies is required for all warranty claims.
- • Document everything. Photos, error codes, and detailed descriptions speed up the claim process.
- • Don't attempt unauthorized repairs. This can void the manufacturer's warranty.
- • Track your equipment in your account equipment registry for easy reference.
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