Shipping Policy

General Shipping Information

We inspect every item before it ships to ensure it meets our quality standards. Deliveries generally occur Monday–Friday during standard business hours.

• ■Small Parcels: Shipped via courier (UPS/FedEx/USPS). A signature may not be required.
• ■Freight (LTL): Large or heavy items ship via freight truck. These deliveries require a signature, and someone must be present to receive the shipment.

Title and Risk of Loss (FOB Shipping Point)

• ■FOB Shipping Point: All shipments are sent Free on Board (FOB) Shipping Point.
• ■Transfer of Responsibility: Title and risk of loss transfer to the buyer the moment Legacy Lab Supplies delivers items to the carrier.
• ■Carrier Issues: We are not liable for delays, loss, or damage caused by the carrier once the shipment has left our facility, though we will assist you in filing a claim if necessary.

Delivery Options & Customer Responsibilities

For freight (LTL) shipments, you must select the appropriate delivery method. Failure to select the correct option may result in additional carrier fees.

Warehouse Services — Storage & Off-Site White-Glove

Equipment arriving before your space is ready? Need it uncrated, staged or inspected somewhere other than your lab? We can receive and hold it at our Orange County warehouse, and arrange white-glove handling off-site before final delivery.

• ■Short-term storage: We receive the shipment, confirm it against the packing list, and hold it until your site is ready.
• ■Off-site white-glove: Uncrating, staging and inspection performed at our warehouse rather than in your lab — useful when the delivery site has no dock, limited access, or restricted hours.
• ■Where: 16511 Burke Lane, Huntington Beach, CA 92647 — freight and LTL capable.

These are arranged case by case — tell us what you need when you request your quote, or contact us and we will scope it with you.

Our Addresses

• ■Warehouse — 16511 Burke Lane, Huntington Beach, CA 92647: Our Orange County warehouse receives freight and LTL deliveries and handles will-call pickups. Do not send returns here unless we have specifically told you to — returns need an approval first and usually ship straight to the manufacturer (see our Returns policy).
• ■Mailing address — 1001 Avenida Pico, Suite C-338, San Clemente, CA 92673: Letters and traditional mail only — checks, purchase orders and correspondence. This address cannot accept packages, parcels or freight.

Missed Appointments & Address Corrections

You agree to be responsible for:

• ■Redelivery Fees: If you miss your scheduled delivery appointment.
• ■Reconsignment Fees: If you request to change the delivery address after shipment has left our warehouse.
• ■Storage Fees: If the carrier must hold your freight because you cannot accept delivery.