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Knowledge Base
Everything you need to know about ordering, shipping, payments, and managing your account with Legacy Lab Supplies — your authorized distributor of professional laboratory equipment.
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How to Use the Site
The complete guide: search, quotes, checkout, account tiers, purchase orders, and support — every feature explained plainly.
Read MoreRCF vs RPM Explained
Why protocols say ×g and your centrifuge says RPM — the conversion formula, a worked example, a rotor-radius table, and how to choose a centrifuge.
Read MoreOrdering & Quotes
How to request a quote, submit a purchase order, accepted payment methods, and minimum order requirements.
Read MoreShipping & Delivery
Freight and parcel shipping options, lead times, tracking information, and tips for receiving lab equipment.
Read MoreReturns & Exchanges
Return policy details, restocking fees, concealed damage reporting, and how to initiate a return.
Read MoreWarranties
Manufacturer warranty coverage, how to file a claim, and what to expect during the warranty process.
Read MorePayments & Billing
Accepted payment methods, credit card surcharges, NET 30 terms, deposit requirements, and invoicing.
Read MoreAccount Management
Account tiers, registration, equipment registry, downloading spec sheets, and managing your profile.
Read MoreCan't Find What You're Looking For?
Check our FAQ for quick answers to the most common questions, or reach out to our support team for personalized assistance.
